About Me

I am Vanessa B. Tominez, the woman behind Kit Virtual Services. I am a freelancer for hire, and I am here to help your business grow. I work with creativity, integrity, and honesty.

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A finance and management accounting graduate with 17 years of experience in sales, marketing, customer service, and virtual assistance. I am an experienced real estate VA, Social Media Manager, and Customer Support Representative. Currently a part-time licensed financial consultant working in flexible hours. I am seeking flexible, growth-oriented opportunities to contribute and succeed.
 

A big thank you to my Filipino mentor and coach, Coach Benny Molinas that was based in the US. I owed a lot to him for all the learnings, knowledge, and right mindset that I acquired when it comes to online sales and marketing because he shared his expertise with us for free. I enrolled in an online freelancing course last October 2020 to shift my career from the corporate world to work from home set up, to hone my existing skills and bring it online. ​I loved art, music, travel, reading e-books/ books, reading informative articles, and watching videos over the internet. Most of all, I want to help business owners and clients in their day-to-day business routine.

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I am your VA Vanessa, ready to serve and help you.

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EDUCATION

Bachelor of Science in Commerce 

Major in Finance, Management, and Accounting | 2004- 2008  

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ONLINE COURSE

Freelancing Course

Filipino Virtual Assistance (FVA) Business Consultancy or SURGE Marketplace |

October- November 2020

Scope of Learnings:

• General Virtual Assistant

• Social Media Management and Marketing

• Facebook Ads

• SEO Basics, On-Page, and Off-Page Optimization

• Lead Generation

• YouTube Optimization

• Email Marketing

• Simple WordPress and Wix Setup

• Online Writing and Marketing

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WORK EXPERIENCES

​​1. Part-Time General Virtual Assistant

Real Estate Industry | June 2025- August 2025

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Do Administrative Tasks:

• Systems Optimization

• SOP Creation

• Ad-hoc Tasks

Do Social Media Related Tasks:

• Brand Creation and Maintenance

• Marketing Content Creation (Hiring, Agent Attraction, Event/ Seminar, and Holiday Observances)

• Event Flyer Creation (Seminars, Mixers, Open House/Broker's Open)

• Transaction Content Creation (Just Listed, Under Contract, Just Sold/Rented, etc.)

• Social Media Postings (Facebook, Instagram, TikTok and LinkedIn)

• Graphic Design

• Video Editing

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2. Technical Support Representative

Concentrix (BPO Company) | Oct 2022 - Feb 2023

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• Do inbound calls to our American clients while addressing their concerns and needs over the phone (Telco Account)

• Do troubleshooting stuff to solve customers' issues regarding their internet connection, cable service, cctv, mobile phone, telephone, billing, and set technician schedules

• Do outbound calls when customer lines are cut off or disconnected

• Deliver excellent customer service to clients through verbal and written communication

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​​​​3. Social Media Manager and Customer Chat Support

G & S APPAREL (RETAIL BUSINESS) | July 2021 - Oct 2021

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Manage the clientʼs business page by doing the following tasks:

• Create Social Media Management and Marketing Plan for the clientʼs business

• Create a social media content calendar, either through video or graphic content posts

• Create branding logos, cover photos, etc.

• Optimize business branding to attract followers, audience or clients (e.g., improve business page, caption, logos, content creation, social media marketing strategies, etc.)

• Answer clientʼs inquiries via chat Run Facebook ads for the Clients approval of social media marketing content, and to attract potential clients to inquire or purchase products

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4. Social Media Manager and Customer Chat Support

BIBAR- PACIENTE TRAVEL AND TOUR (TRAVEL AND TOUR BUSINESS) |

Feb 2021 - Mar 2021

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Manage the clientʼs business page by doing the following tasks:

• Create Social Media Management and Marketing Plan for the clientʼs business

• Create a social media content calendar, either through video or graphic content posts

• Create branding logos, cover photos, etc.

• Optimize business branding to attract followers, audience or clients (e.g, improve business page, caption, logos, content creation, social media marketing strategies, etc.)

• Answer clientʼs inquiries via chat Run Facebook ads for the Clients approval of social media marketing content, and to attract potential clients to inquire or purchase products

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5. Customer Service Representative

TTEC (BPO Company) | Sept 2019 - Jan 2020

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• Handling American Client inquiries about their membership accounts, purchased orders, membership rewards, wrong items delivered, tracking their purchase orders, and other concerns over the phone

• Do Inbound Calls for the pioneer account (Bookstore Account)

• Do outbound calls when customer lines are cut off or disconnected

• Deliver excellent customer service to clients through verbal and written communication

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6.  Spare Parts Custodian

Du Ek Sam, Inc.- Honda 3's | Aug 2014- June 2016

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​In charge of ordering, selling, and promoting motorcycle parts to customers Prepare reports and inventories for monthly and year-end reports

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SKILLS

1. Professional Skills

• Data Entry

• Customer Service

• Affiliate Marketing

• Sales and Marketing

• Sales Funnel Builder

• Social Media Management and Marketing

• Administrative Support

• Appointment and Calendar Management

• Forms and File Management

• Email and Project Management

• Simple Website Creation

• Graphic Design

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2. Soft Skills

• Adaptable

• Analytic

• Problem Solver

• Hardworking

• Open Minded

• Patience

• Honest

• Resourceful

• Team Player

• Creative

• Leadership

• Reliable and Professional

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